We stand behind every Braai Buddy product and want you to love your order.

If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery and we’ll work to resolve the issue as quickly as possible.

Due to hygiene, safety, and product-use considerations, used products cannot be returned unless deemed faulty.

Normal wear and tear, misuse, accidental damage, improper use, water damage, or failure to follow included care instructions are not covered under warranty.

For full Returns, Refunds & Warranty information, please refer to the official policy linked at the bottom of our website.

We aim to get your Braai Buddy order out as quickly as possible so you can get straight to the good stuff.

Estimated delivery times are currently between 3–8 business days nationwide due to available stock on hand, although many orders arrive even sooner depending on your location and courier demand.

We work with trusted South African courier partners including The Courier Guy and Aramex to ensure your order gets delivered safely and efficiently.

Once your order has been dispatched, you will receive tracking information via email.

Please note:

• Delivery times are estimates and may vary during busy periods
• Rural or outlying areas may experience slightly longer delivery times
• Orders are processed on business days only
• Incorrect delivery information may result in delays

We truly appreciate your patience and support while we get your order safely to your door.

For full Shipping & Delivery information, please refer to the official policy linked at the bottom of our website.

To keep your Braai Buddy products performing at their best, we recommend regular cleaning and proper storage after use.

Electronic Products 🔋

• Wipe clean with a soft dry or slightly damp cloth
• Store in a cool, dry place when not in use
• Avoid prolonged exposure to excessive heat, moisture, or direct flames
• Do not submerge electronic products in water
• Recharge using the supplied charging cable only
• Ensure products are completely dry before charging or storing

Non-Electronic Products 🍖

• Clean after use and store in a dry area
• Avoid harsh chemicals or abrasive cleaning materials
• Dishwasher-safe products should be placed on the top rack where possible
• Do not expose plastic or silicone products to direct flames or extreme heat

Please refer to any included product instructions or safety leaflets for additional product-specific guidance.

For full Care, Safety & Warranty information, please refer to the official policy linked at the bottom of our website.